Costcois known for having one of the most lenient return policies of any major chain store, but it seems they can (and do) cut off those who abuse it.
According toBusiness Insider, at least one customer claims she had her membership revoked when trying to make a return.
The super store’swebsitehas a blanket return policy on merchandise stating that they “guarantee your satisfaction on every product we sell, and will refund your purchase price.” Of course, there are a few exceptions, such as electronics (returns accepted within 90 days), diamonds (within 48 hours with original paperwork), and cigarettes and alcohol (returns never accepted).
Stories began popping up on Reddit and Facebook from Costco employees who shared the craziest returns they’ve ever processed (and accepted!) at the store, which include a dead Christmas tree, a half-eaten steak, a decade-old boombox, a 13-year old fish, and an empty bottle of wine because the customer claimed it gave her a headache.
“Costco goes overboard on the whole member is always right s—,” one Reddit user wrote.
Maryam Nicksolat told the outlet she’d been a member of Costco since 2006, but lost her membership in 2018 after she tried to return a printer she purchased in 2010. Nicksolat said the printer malfunctioned shortly after she purchased it, but she didn’t ever get around to returning it.
Nicksolat then claims she called customer service and spoke to Jeff Long, the senior vice president of Northeast operations for Costco, who told her that they would be terminating her membership.BIcites a letter Nicksolat received, which stated she would be refunded for the printer, its ink and the yearly membership cost, which ranges from $60-$120.
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“It is apparent from a review of your membership account that you are not happy with the products you have purchased from Costco, and we are unable to satisfy you as a member,” Long wrote in the letter.
According to Costco’s website, they reserve the right to “cancel and refund your membership fee in full at any time if you are dissatisfied.”
Costco did not immediately respond to PEOPLE’s request for comment.
source: people.com
